Call Center Agent

About the role

We are seeking a motivated Call Center Agent to join our dynamic team in Jdeideh. This fast‑paced position involves coordinating operations and providing excellent customer service.

Key responsibilities

• Research and source qualified service providers across the U.S. and build long‑term partnerships.
• Conduct calls to negotiate rates, coordinate schedules, and confirm technical assessments.
• Analyze data and research repair options to develop accurate technical quotes and work plans.
• Handle procurement, ensuring materials, components, and equipment are correctly ordered and delivered on time.
• Maintain internal systems with up‑to‑date documentation, photos, invoices, and approvals.

Required profile

• Fluent in English (written and spoken).
• Strong communicator and skilled negotiator.
• Naturally curious and loves researching new topics.
• Solution‑oriented and adaptable under pressure.
• Organized, reliable, and detail‑focused.
• Coachable, collaborative, and eager to grow.

What we offer

• Positive, people‑first work culture.
• Gym access and wellness perks.
• Healthy snacks and meal plans.
• Fun team events and social activities.
• Career growth, training, and personal development opportunities.