Assistant Floor Manager

About the role

We are seeking a proactive and dynamic Assistant Floor Manager to join our team at Amaretti, a trendy urban café. The role supports the Floor Manager in daily operations, ensuring exceptional customer experiences and smooth workflow.

Key responsibilities

• Assist the Floor Manager in day‑to‑day operations, including staff supervision and floor management.
• Ensure client satisfaction by addressing needs and resolving issues promptly and professionally.
• Monitor employee performance and provide support and guidance as needed.
• Foster a welcoming and positive environment for both clients and team members.
• Manage inventory, track stock levels and coordinate with suppliers.
• Train new team members and oversee ongoing staff development.
• Maintain cleanliness and organization of the floor area, ensuring compliance with safety regulations.
• Handle operational issues such as scheduling, shift coverage, and workflow adjustments.
• Collaborate with management to implement strategies for improved efficiency and profitability.
• Assist in preparing reports on sales, customer feedback, and staff performance.

Required profile

• A degree in hospitality, business management, or a related field is preferred.
• Proven experience in a supervisory or managerial role.
• Strong leadership and interpersonal skills.
• Excellent problem‑solving and decision‑making abilities.
• Ability to create positive customer experiences and ensure client satisfaction.
• Ability to multitask and work effectively under pressure.
• Strong verbal and written communication skills.
• Flexibility to work shifts, weekends, and holidays as needed.