Telesales Specialist

About the role

The Kode is a growing organization delivering technology-driven solutions and services to a diverse range of clients. It is looking for a Telesales Specialist for a full-time, on-site position in the Beirut Governorate, Lebanon. The specialist makes outbound and handles inbound calls with prospective and existing customers, presents the company's products and services, and guides prospects through the sales process.

Key responsibilities

• Qualify leads, follow up on inquiries and provide accurate information
• Maintain detailed records in the CRM system
• Address customer questions, manage objections and close sales while meeting or exceeding individual and team targets
• Collaborate with colleagues to share customer insights and support campaigns that improve conversion rates and customer satisfaction
• Take part in sales training

Required profile

• Proven sales experience, preferably in telesales or inside sales, with a track record of meeting targets or KPIs
• Relevant experience in telesales, customer service or call center environments
• A diploma or degree in business, marketing or a related field is an advantage
• Ability to work on-site in Beirut Governorate, Lebanon, and collaborate with a cross-functional team

Required skills

• Customer service and customer support skills
• Excellent verbal and written communication
• Basic proficiency with CRM or call management tools and standard office software
• Comfort in a fast-paced, target-driven environment with good time management and organizational skills