Customer Service Specialist - HSE Support Team

About the role

EDGE3 Technologies, a U.S.-based company specializing in driver and in-cabin monitoring systems, is hiring several full-time employees for its HSE (Health, Safety and Environment) department in Beirut. The Beirut site acts as a 24-hour customer center for clients worldwide. The role combines customer support by phone with professional growth activities such as specialized safety technical work, business development, change management and safety culture initiatives. Only residents of Beirut are considered; the position is 100% on-site, with no work from home.

Key responsibilities

• Provide 24-hour product and customer support by phone, reviewing real-time short video clips from around the world and acting on them, such as alerting customer contacts.
• Review videos and manually label certain features to support the company's headquarters team.
• Interact regularly with the U.S. headquarters.
• Prepare documents and supporting information for the work carried out.
• Write professional reports.

Required profile

• Punctual, meticulous and dedicated.
• Fluent English, both reading and writing.
• Ability to work in a team.
• Professional and presentable appearance; formal dress attire.
• Unblemished criminal record.
• Must live in the Beirut area, within 2 km of the city center in any direction.

Required skills

• Microsoft Word, Excel and PowerPoint.
• Basic coding skills are a plus.

Working conditions

• Full-time, 8.5 hours per day, 5 days per week.
• Shifts of 2:00 PM to 10:30 PM, in a 2-3 or 3-2 AM/PM pattern for no more than five days per week; schedules are set in advance.
• Salary of 550 to 700 USD, paid in fresh USD.
• Cover letter is mandatory to be considered.