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Skills
Experience
Digital Banking Representative (Customer Support & Operations)
QNB (Qatar National Bank)
2025-05 -
Guides clients through digital banking products, increasing adoption rates and self‑service engagement. Resolves online and mobile banking inquiries with precision and professionalism, handling high‑volume daily operations to ensure smooth workflows and regulatory compliance. Collaborates with branch teams to identify service gaps and implements data‑driven process improvements. Supports continuous digital service delivery and works closely with internal teams to optimise performance standards.
Guest Experience Leader
McDonald's Egypt
2021-01 - 2024-05
Led a frontline customer service team in a high‑volume restaurant environment, consistently achieving top‑tier satisfaction rankings. Designed and executed onboarding programs that reduced ramp‑up time for new hires and boosted team efficiency. Monitored guest feedback channels and implemented real‑time improvements, surpassing performance benchmarks across multiple shifts. Fostered cross‑functional collaboration to enhance overall guest experience.
Education
Bachelor of Science in Administrative Sciences (Foreign Trade)
Languages
Arabic
native
English
intermediate
Last updated: 5 hours ago