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20 years of experience

Skills

Maritime Operations & Compliance Revenue & Financial Management Team Leadership & Training Guest Service Excellence Crisis Management & Problem Solving Financial Reporting Auditing Cost Optimization Supplier Negotiation Staff Training Customer Satisfaction Improvement ISO 9001/14001 Compliance P&L Analysis Upselling Techniques Multilingual Communication

Experience

Financial Controller

Ambience – Ambassador group

2026-03 -

Oversees all onboard financial operations including revenue, expenses and cash handling. Produces daily, weekly and monthly financial reports for the head office and supports both external and internal audits. Coordinates with department heads to optimise costs and profitability, monitoring revenue streams such as casino, retail, excursions and F&B. Leads and trains the purser/finance team, ensuring compliance with maritime financial standards.

Chief Purser

MV Renaissance CFC

2024-03 - 2025-12

Managed financial, administrative and guest service operations onboard a cruise vessel. Directed a team of 15 purser staff, improving efficiency and service excellence while ensuring full compliance with maritime and corporate policies. Implemented cost‑saving strategies that reduced expenses by 10% and maintained operational fluency during peak seasons.

Guest Service Manager / First Purser

MV Renaissance CFC, France

2023-09 - 2024-01

Enhanced guest service standards, achieving a 15% increase in satisfaction scores. Coordinated cross‑departmental initiatives to optimise service delivery and streamline guest interactions. Led the purser department in delivering consistent, high‑quality experiences throughout the voyage.

Operations Manager

Travel Agent FRAM, Mauritius

2022-03 - 2023-09

Streamlined travel operations, boosting customer satisfaction by 20% through process improvements and staff training. Negotiated supplier contracts, delivering a 15% reduction in costs while maintaining service quality. Oversaw daily operational workflows and ensured compliance with industry standards.

Rooms Division & Front Office Leadership

Majid Al Futtaim Group, Dubai UAE

2003-01 - 2020-12

Held senior leadership roles across business‑economy, mid‑scale, leisure and luxury hotel brands (Novotel, Ibis, Suite Novotel, Pullman). Managed front office, housekeeping and night operations, ensuring adherence to Accor standards and driving revenue growth. Led teams to achieve award‑winning guest satisfaction and ISO 9001/14001 certifications.

Languages

English

fluent

French

fluent

Hindi

fluent

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Last updated: 1 month ago